Swell UK Reviews

I bought a swell bottle 6 months ago. It lost the design outside which was fine with me but it also became sticky to hold. I contacted the customer service and they tried to kick the ball to all different people. First they said this is a wear and tear. So be aware that this is going to happen to your bottle after 6 months of use. And they denied my complaint that the design actually fell off instead of their quality control. So I would not spend the money to get an expensive bottle from a company who does not value quality control and their customer.

Bottle leaked from the bottom with 1 use.
Reading the reviews, you can see they are not to be trusted.
Can only hope people read this before trying to buy and that they improve their customer service and product design.

One job..... to hold water

I am an avid S’well customer. I’ve bought in US, having items delivered to my hotel whilst on holiday, I’ve bought and had shipped to U.K. and once they had the operation in the U.K. I’ve bought from there.
My son collects Teakwood, I’m Onyx. We’ve desperately been trying to buy 295ml tumblers and can’t get, but when my son saw they did a vitamin pot in teakwood, I thought I’d add onyx tumblers. I tried, they wouldn’t deliver to the U.K., customer service appalling but advised me to ship to someone in America.
I actually did. I paid for the goods, followed by a further $26 to get shipped to U.K. and then stung with £20 of duties. I wouldn’t have minded to much but the box only contains the vitamin box, I could’ve had no duties charged with the one item. America customer services don’t care, yes I’ve received a refund for the cups, I actually want them though.
Why stop selling items that are popular? Why think it’s ok to short ship?
Why rip the customer off?
S’well is an amazing product. I absolutely love my bottle; my eats; my roamer; my large tumbler; my straws - hot drinks stay hot; my cold are freezing, but that’s about it where the customer service lies - freezing. They don’t care. I’d of thought better of the company.

Absolutely disgusted you pay £24.50 for a water bottle and its posted already scratched and just chucked in a cardboard box, NO protective tube.

SO disappointing! I was given a S'well bottle just under a year ago and already the paint has flaked off significantly and a weird black residue has been left on the mouthpiece from inside the cap - no matter what I clean it with it won't go away. I spoke to customer service and was told "This is normal wear and they cannot offer a replacement'. Well, if I wanted a bottle to last less than a year I would have gotten a $5 plastic bottle. The quality of this product was way too low for the price point.

If I could give 0 stars I would. First and last time ordering off S’well. I ordered the boy who lived travel mug as I am a huge Harry Potter fan it has been almost a month since I ordered it and I have received nothing. I have sent 4 emails and sent a message on Instagram and have heard nothing. Wouldn’t recommend ordering from this company.

This company has some nice looking products on its website but in reality they’re quite poor quality. You won’t know this because they’ve admitted they filter their reviews for ‘quality control’. Try to find a product review below 3 stars on their website. I couldn’t, and I’ve personally submitted two 1 star reviews with photographic evidence!

I am a physical therapist working in a hospital during this coronavirus. We are encouraged to stay hydrated and drink warm water to flush down any germs. Honestly, never bought your bottle because of the cost. ( despite the fact that my daughters love your product LOL).
I am writing this review because your bottle is the ONLy bottle that keeps my water at a hot temperature without having to refill it and allow me to get through my hectic days during this pandemic. Thumbs up, great product! I’ll be buying my own :)

One of the rudest, uncaring and most unprofessional staff that I’ve ever dealt with. Each person that you finally get in touch with is worse than the next. They’re very quick to stalk you for payment but when it comes to a refund they disappear. They made a mockery of my business. They basically stole $40k since they cancelleed our order, never sent the merchandise and keep on ignoring when asking for a refund.

Beautiful designs, very elemental.
However for the expense not great as bottle lid doesnt fir properly and bottle leaks.
Chilly bottles are superior and never leak!!! They have great designs too.